Effective Date: July 31, 2026
Last Updated: July 31, 2026
1. Who We Are
360 Solutions (“we,” “us,” or “our”) operates RCM Reporting, a revenue cycle management analytics and client reporting platform available at rcmreporting.com, tenant workspaces at [tenant].rcmreporting.com, and the provider portal at provider.rcmreporting.com (together, the “Service”).
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website or use the Service.
2. Health Information (PHI)
Protected Health Information (PHI) submitted to the Service by our customers is not governed by this Privacy Policy. PHI is handled under our Business Associate Agreement (BAA) and our Terms of Service, in accordance with HIPAA. We process PHI only to provide the Service and never sell it or use it for advertising.
3. Information We Collect
Account information — your name, work email address, company name, and password when you create an account.
Billing information — payments are processed by Stripe, Inc. We do not store full payment card numbers; Stripe handles your card details under its own privacy policy.
Usage information — log data such as IP address, browser type, pages visited, and actions taken in the Service, used for security, support, and product improvement.
Contact information — details you submit through our contact form or when you email us.
4. How We Use Information
- To provide, maintain, secure, and support the Service;
- To process payments and manage subscriptions;
- To respond to enquiries and provide customer support;
- To send service-related notices (such as workspace invitations, receipts, and security alerts);
- To improve the Service using aggregated, de-identified statistics; and
- To comply with legal obligations.
We do not sell your personal information.
5. How We Share Information
We share personal information only with service providers who help us operate the Service — including cloud hosting, payment processing (Stripe), and transactional email delivery — under agreements that protect your information. We may also disclose information if required by law, or in connection with a merger or acquisition, with notice where required.
6. Cookies
We use cookies and similar technologies that are necessary for the Service to function (such as keeping you signed in) and to understand how the website is used. You can control cookies through your browser settings.
7. Security
We maintain administrative, physical, and technical safeguards designed to protect your information, including encryption in transit and at rest, access controls, and logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We keep personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, and resolve disputes. Following account termination, customer data is exported on request and then deleted or de-identified as described in our Terms of Service.
9. Your Rights
Depending on your location, you may have rights to access, correct, export, or delete your personal information. To exercise these rights, contact us at noreply@rcmreporting.com and we will respond as required by applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. For material changes, we will provide notice by email or within the Service before the changes take effect. The “Last Updated” date above shows when this policy was last revised.
11. Contact Us
360 Solutions — RCM Reporting
Email: noreply@rcmreporting.com
Web: https://rcmreporting.com